Paula Miranda

Portfolio

Two people stand in front of a whiteboard covered with colorful sticky notes. The notes are arranged into categories: 'User-Generated Content,' 'Engagement,' 'Event,' and 'Social Wall.' The individuals appear to be in discussion, with one holding a marker.

My Journey

With years managing vibrant online communities, I blend tech-savvy skills and a personal touch to connect brands with people.

Core Skills

Community Growth

Building engaged, loyal audiences through authentic interaction.

Customer Care

Customer Care

Social Growth

Two people are interacting with a laptop on a white standing desk. The laptop screen displays a webpage related to social wall solutions for hashtag campaigns. The setting appears to be a modern office with several chairs, tables, and a large plant in the background. One person is wearing a colorful floral top and the other is in a dark t-shirt.

Customer Care

Implemented a multichannel support system that reduced response times by 40%, improving client satisfaction.

Two people are interacting with a laptop on a white standing desk. The laptop screen displays a webpage related to social wall solutions for hashtag campaigns. The setting appears to be a modern office with several chairs, tables, and a large plant in the background. One person is wearing a colorful floral top and the other is in a dark t-shirt.

Community Building

Grew an online community from 0 to 5,000 active members in six months through targeted content and events.

A woman stands beside a whiteboard that serves as a weekly planner, organized with days of the week horizontally and different social media platforms vertically. The board is marked with different colored sticky notes labeled with tasks like 'Culture', 'Funny', 'Fun Fact', 'Diversity', and 'Product'. She uses a pen to make a check mark while looking at the board. The layout is colorful and orderly, indicating a planned schedule for social media marketing.

Content Strategy

Crafted content calendars aligned with brand goals, boosting engagement by 25% across platforms.

A laptop sits on a wooden table in a room with a whiteboard on the wall. The whiteboard displays a social media content schedule with colored sticky notes under days of the week, planning posts for platforms like Twitter, TikTok, Instagram, and Facebook. The laptop screen shows a website related to social wall solutions.

Campaign Results

Led campaigns that increased lead generation by 30%, opening new job opportunities and partnerships.

Feedback

”Paula’s insight transformed our social media approach—engagement soared, and our community feels truly heard and valued.”